Surge Protection for Businesses
The risk is real and the damage is often debilitating! Help protect your critical business equipment from damaging power surges.
The risk is real and the damage is often debilitating! Help protect your critical business equipment from damaging power surges.
Did you know, lightning hits each square mile in Central Florida 40 times a year?* One power surge through your electric lines could damage equipment crucial to your operations and even force you to close your business. The time to think about surge protection is before a disaster strikes!
SurgeShield® is installed directly at your meter, providing an effective defense against unpredictable, costly power surges. SurgeShield will help protect the following major hardwired equipment:
Help protect your business from expensive surge induced equipment damage and replacement costs. Sign up for Commercial SurgeShield® today!
∗∗A representative will confirm the level of service your business needs.
starting at$19.95** for single phase service and $29.95 for three-phase service**
No installation fee
or call 1-800-590-1235
M-F, 8am - 9pm EST
In order to confirm that Commercial SurgeShield® can be installed at your business, please check the boxes below that apply.
Based on your meter number Commercial SurgeShield may not be available for you. please call: 1-800-590-1235 to speak to a specialist
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Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408
We have adopted and implemented a policy that provides for the termination, in appropriate circumstances, of users who are repeat infringers of copyright.
We would like to take this opportunity to thank you for visiting the NextEra Energy, Inc. (“NextEra Energy”) family of websites (the “NextEra Energy Sites”).
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website. We use secure socket layer technology to help keep the personal information you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised, please contact us immediately.
Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our website.
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In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.
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In addition to the foregoing, NextEra Energy participates in the U.S. Department of Energy's Cybersecurity Risk Information Sharing Program (“CRISP”). In that respect, the following advisories apply:
RESTRICTED ACCESS. At any time and for any lawful purpose, NextEra Energy may monitor, intercept, record, and search any communications or data transiting or stored on this information system. At NextEra Energy’s sole discretion, NextEra Energy may disclose pertinent information to the U.S. Government and its authorized representatives to protect the security of critical infrastructure and key resources, ensure information security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request. As such, users should have no reasonable expectation of privacy when using this information system. By proceeding, you acknowledge and consent to the terms and conditions of use for this information system. If you have any questions about NextEra Energy’s privacy policies, please contact Ethics&Compliance@nee.com.
Canada Residents - General
There should be no expectation of privacy with regard to electronic communications or any information accessed or stored on the computer systems of NextEra Energy Canadian Operating Services, Inc. (“NECOS”), regardless of whether such systems are accessed inside or outside working hours. NECOS may monitor, intercept, record, and search any communications or data transiting or stored on this information system, including URL address, IP address, http headers and port numbers (“Data”) for the purposes of protecting the security of critical infrastructure and key resources and ensuring information security in support of the U.S. Dep’t of Energy Cybersecurity Risk Information Sharing Program (“CRISP”) or successor program. The Data will be processed in the U.S. pursuant to CRISP and may be shared with law enforcement authorities (in Canada or the U.S.) in accordance with applicable law. By proceeding, you agree that you are voluntarily consenting to the sharing of the Data by NECOS with the U.S. Government and its authorized representatives for the above purposes. If you have any questions about NECOS' privacy policies, please contact Ethics&Compliance@nee.com.
Canada Residents - Quebec
Il ne devrait y avoir aucune expectative de vie privée en ce qui concerne les communications électroniques ou les informations accédées ou stockées sur les systèmes informatiques de Nextera Énergie Services d’opération canadienne Inc. (« NESOC ») indépendamment du fait que l’accès à ces systèmes ait lieu à l’intérieur ou à l’extérieur des heures de travail. NESOC peut surveiller, intercepter, enregistrer et rechercher toutes communications ou données en transit ou stockées dans ce système d'information, y compris l'adresse URL, adresse IP, en-têtes HTTP et les numéros de port (« Données ») afin de protéger la sécurité des infrastructures critiques et ressources clés et d'assurer la sécurité de l'information en appui au programme du département américain de l’énergie « Cybersecurity Risk Information Sharing Program » (« CRISP ») ou tout programme à lui succéder. Les Données seront traitées aux États-Unis en vertu du CRISP et peuvent être partagées avec les autorités responsables de l’application de la loi (au Canada ou aux États-Unis), conformément au droit applicable. En poursuivant, vous reconnaissez que vous consentez volontairement au partage des Données par NESOC avec le gouvernement américain et ses représentants autorisés aux fins ci dessus. Si vous avez des questions sur les politiques de confidentialité de NESOC, contactez Ethics&Compliance@nee.com.
En consecuencia, no puede esperarse disponer de privacidad en relación con las comunicaciones electrónicas o cualquier información a la que se acceda o esté guardada en los sistemas de NextEra Energy España SL y de su Grupo (en adelante, conjuntamente denominados como “NEE España”), independientemente de si estos equipos han sido utilizados dentro o fuera del horario o lugar de trabajo. Con las finalidades de proteger la seguridad de los recursos clave y de la infraestructura crítica y, asimismo, de garantizar la seguridad de la información en apoyo del programa Cybersecurity Risk Information Sharing Program (Programa de Intercambio de Información sobre Riesgos de Seguridad Informática) del Departamento de Energía de Estados Unidos u otro programa que lo sustituya, NEE España podrá acceder a, monitorizar, interceptar, grabar y registrar cualquier comunicación o dato haya transitado, haya sido procesado, o se haya almacenado en aquel sistema, incluyendo, entre otros, correos electrónicos, direcciones de URL, direcciones de IP, cabeceras http y números de puerto ("Datos"). Los Datos podrán ser compartidos con autoridades públicas encargadas de exigir el cumplimiento de la ley (ubicadas en países como Estados Unidos donde el nivel de protección de la privacidad no es equivalente al aplicado en España) de acuerdo con lo establecido en la normativa aplicable. Al proceder, usted consiente expresamente que, para las finalidades anteriormente señaladas, NEE España pueda transferir y compartir sus Datos con el Gobierno de Estados Unidos, sus representantes autorizados y/o entidades regulatorias tales como la North American Electric Reliability Corporation. NEE España se reserva el derecho a ejercitar las acciones legales que puedan corresponder por cualquier uso o acceso no autorizado de este sistema de información. Para cualquier pregunta acerca de las políticas de privacidad de NEE España, póngase, por favor, en contacto con nosotros a través de la dirección de correo electrónico Ethics&Compliance@nee.com.
On some occasions upon entering any one of the NextEra Energy Sites you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities online. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our websites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.
You may review the personal information you have provided to us by logging in to your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.
If you need to correct or update your personal information provided to us, please contact an account representative via telephone using the following telephone numbers:
For residential customers, you may use the following telephone numbers:
Ft. Myers: 239-334-7754
Ft. Pierce: 772-462-0555
Punta Gorda: 941-639-1106
West Palm Beach: 561-697-8000
Other Areas: 800-226-3545
Business customers may use the following telephone numbers:
West Palm Beach: 561-478-6399
All other areas: 800-375-2434
In addition, certain information may be updated by completing the form on the reverse side of your monthly service invoice and returning the form in the envelope supplied with your monthly service invoice.
For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.
We may send out periodic emails informing customers of offers related to a service they requested. Customers will not be able to choose to unsubscribe to these mailings, as they are considered an essential service.
While visitors of our sites cannot send any of our posted advertisements via email, visitors can request that we send ads on their behalf. Before we can satisfy any requests, visitors must provide their name and the third party's email address. This information is used to send the specified advertisement.
Customers who do not wish to receive NextEra Energy promotional emails on new products and services may click here to notify us.
The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
We may send you emails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.
However, we do not and will not at any time request any of the following information via email or through any telephone call initiated by NextEra Energy:
Likewise, we will never send you an unsolicited email containing a link to the log in page for our website.
If you receive an email or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.” Likewise, if you receive an email urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a “phishing” attempt. In either case, you should bring the email to the attention of our security department by forwarding the email to: firstname.lastname@example.org
If we send you an email requesting that you login to your account, we strongly recommend that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.
For more information about “phishing,” you should visit the Federal Trade Commission’s website at www.ftc.gov.
In order to provide both current and potential customers with more options for contacting Florida Power & Light Company’s Customer Service department (“FPL”), FPL has established Facebook and Twitter accounts. As these are public forums, you should be aware that any personal information you choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the Privacy Policies and protections of those forums. FPL has no control over those forums and, thus, is not responsible for any personal information you may choose to disclose through them. You should also be aware that FPL will never disclose, or ask for you to disclose, your non-public, personally identifying information (such as your Social Security number, bank information, etc.) through these public forums. FPL recommends that you not submit your non-public, personally identifying information through these avenues. If there is a need for such information, FPL will provide you alternative communication methods.
Submit your questions or comments via U.S. mail to:
Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408
The safety of our employees at work is a core value. No other business objective has higher priority.
This Safety Policy is to guide all employees of NextEra Energy, Inc. and its affiliates (together, “NextEra Energy” or the “Company”) in pursuing their responsibility, shared with the Company, to safeguard the health and well being of everyone involved with NextEra Energy.
NextEra Energy recognizes that safety is beneficial to the employee, the family, the community, the customer and the Company. NextEra Energy is therefore committed to providing a safe and healthy work environment for all employees and requires that safety should not be compromised for any other business priority. We expect companies providing services to NextEra Energy to have the same high standards of safety and health as we do.
It is the responsibility of the Company to provide the facilities, equipment, tools, procedures, safety programs and training for employees to work injury free. It is the responsibility of each employee to work safely for the benefit of the individual as well as co-workers. This responsibility includes following appropriate safety rules and planning each work activity using appropriate risk assessment, good judgment and skills, along with a sincere dedication to work safely.
Employees should not start work until they understand what work is to be done and how to do it safely. They are all expected to be engaged in the Company’s Safety Management process. Engagement includes communicating with all the parties involved about safety-related behaviors and conditions, and bringing to management’s attention those issues which require their involvement and support.
All employees in leadership positions are responsible for deploying and actively supporting the Company’s overall Safety Program. Included in this responsibility are monitoring and enforcing the use of safe working practices and safety rules.
All of us, through our leadership, commitment and engagement must accept the challenge to work safely and actively to pursue injury and illness prevention. Our employees, business partners, community and customers will all benefit. NextEra Energy encourages all employees to carry this strong health and safety value beyond the workplace to all of their activities.
At this time, SurgeShield cannot be installed on meters if the 2nd character is between "P" and "Z"." Final eligibility will be determined by FPLES contractors after inspecting your service.
To check for eligibility and determine your monthly fee, record your 7-digit meter number so it's ready when you call (it can be found on your bill statement or electric meter): There is no charge to you if we determine your business is not eligible.
These Terms and Conditions (“Terms”) shall govern your purchase of the SurgeShieldSM installation services (“Services”) and your use, for the duration of these Terms, of the SurgeShield SM equipment (“Equipment”) provided in connection with FPL Energy Services, Inc. (“FPLES”) SurgeShield SM program (the Services and your use of the Equipment are collectively referred to as the “Products”) at your designated business location (“Site”). The prices for the Products are based upon information you provided and apparent conditions at the Site without an extensive investigation by FPLES. There is a possibility of the existence of unknown conditions at or on your Site that may adversely affect FPLES’ ability to PROVIDE the PRODUCTS at your site. you acknowledge that FPLES does not assume the risk of and shall not be responsible for any such unknown conditions.
. You shall provide FPLES (and its contractors) with access (i) to all necessary areas, and provide necessary requested information related to utility service and equipment operation at the Site, and (ii) for Equipment installation, Equipment maintenance, and Equipment removal pursuant to Section 12. You are aware that FPLES is relying upon the accuracy and completeness of such information in order to properly perform the Services. FPLES shall have the right to suspend the Services or adjust the installation schedule accordingly in the event that there is inadequate access to the Site, or if any required information is not promptly provided, or in the event that the safety of any person or property might be jeopardized by continuing with the Service. In the event of damage to the electric utility meter at the Site that is caused by you, your agents or your contractors, you agree to indemnify, defend and hold FPLES and its contractors harmless and pay all repair or replacement costs associated with such damage.
FPLES WARRANTS THAT THE SERVICES WILL BE PERFORMED IN A PROFESSIONAL MANNER. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE EQUIPMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND BY FPLES. FPLES EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED BY LAW, AND DOES NOT WARRANT THAT THE EQUIPMENT WILL OPERATE UNINTERRUPTED OR ERROR FREE OR THAT ITS USE WILL BE UNINTERRUPTED. NO OTHER WARRANTY OR REMEDY OF ANY KIND, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE SHALL APPLY. ADDITIONALLY, IN NO EVENT WILL MEDICAL, LIFE SUPPORT OR OTHER NON-SURGESHIELDSM EQUIPMENT BE COVERED UNDER THIS WARRANTY.
FPLES is only being retained to perform Services relating to the installation of the Equipment and shall not be responsible for (a) identifying any hazardous conditions and/or illegal or improper construction, or (b) correcting any hazardous condition and/or non-compliant construction (i.e. construction contrary to applicable laws, codes, rules, and regulations. You shall be responsible for receiving any and all consents necessary or required in order for FPLES to perform the Services hereunder. Neither FPLES nor its contractors are responsible for any damage which may arise from existing conditions, including but not limited to improper wiring and installation of pre-existing equipment at the Site.
You acknowledge and understand that the Products are not being offered or provided by Florida Power & Light Company (“FPL”). Further, you acknowledge and understand that neither FPL nor FPLES is liable for any defects in the EquipmentA. FPLES obligations under these Terms shall be limited to re-performing any Services not in conformance with the Services warranty. Claims relating to Services shall be made to FPLES immediately following the discovery of such non-conformance. NOTWITHSTANDING THE FOREGOING, THE TOTAL AGGREGATE LIABILITY OF FPLES, ITS PARENT, THEIR AFFILIATES, SUBSIDIARIES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND ASSIGNS (“FPLES ENTITIES”) TO YOU OR ANY THIRD PARTY, FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED IN ANY WAY TO THE SURGESHIELD PROGRAM (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) ARE LIMITED TO THE AMOUNT YOU HAVE ACTUALLY PAID FOR THE PRODUCTS. IN NO EVENT SHALL FPLES ENTITIES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES EXCEEDING THE AMOUNT YOU HAVE PAID FOR THE PRODUCTS NOR SHALL FPLES ENTITIES BE LIABLE TO YOU OR ANY OTHER PERSON FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR INDIRECT DAMAGES OR EXPENSES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS OR REVENUE, LOST BUSINESS, LOSS OF USE OF THE SERVICE OR ANY CONNECTION EQUIPMENT THERETO OR ANY ASSOCIATED EQUIPMENT OR SOFTWARE, LOSS OR DAMAGE, COST OF CAPITAL, COST OF SUBSTITUTE OR RENTAL EQUIPMENT, SERVICE OR SOFTWARE, DOWNTIME, THE CLAIMS OF THIRD PARTIES, AND INJURY OR DAMAGE TO NON-SURGESHIELDSM PROPERTY) EVEN IF FPLES OR ITS CONTRACTORS WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL APPLY TO THE FULLEST EXTENT ALLOWED BY LAW IRRESPECTIVE OF WHETHER LIABILITY IS CLAIMED, OR FOUND TO BE BASED IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE, WARRANTY OR STRICT LIABILITY).
SURGESHIELDSM PRODUCTS ARE OFFERED AND PROVIDED BY FPL ENERGY SERVICES, INC. (“FPLES”), A SUBSIDIARY OF NEXTERA ENERGY, INC. (“NEXTERA”) AND AN AFFILIATE OF “FPL. BY ENROLLING IN THE SURGESHIELDSM PROGRAM: (I) YOU ACKNOWLEDGE THAT FPL, NEXTERA, THEIR AFFILIATES AND/OR SUBSIDIARIES (OTHER THAN FPLES), DO NOT HAVE ANY OBLIGATION OR RESPONSIBILITY FOR THE PRODUCTS, AND ARE NOT RESPONSIBLE FOR ANY CLAIMS OR DISPUTES RELATING THERETO, NOR DO THEY PROVIDE ANY TYPE OF GUARANTEE, WARRANTY, PROMISE OR COVENANT, EITHER EXPRESS OR IMPLIED, AS TO THE PRODUCTS; AND (II) YOU AGREE TO RELEASE FPL, NEXTERA, AND ALL OF THEIR AFFILIATES AND/OR SUBSIDIARIES (OTHER THAN FPLES) FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, OR LIABILITIES IN CONNECTION WITH THE PRODUCTS OR PROGRAM.
FPLES shall not be responsible to you in an event or circumstance that is not reasonably foreseeable, or that are beyond the reasonable control of and is not caused by FPLES. Such events or circumstances may include, but are not limited to, actions or inactions of civil or military authority (including courts and governmental or administrative agencies), hurricanes, tropical storms, tornadoes, severe wind, or electrical storm, acts of God, war, riot or insurrection, blockades, embargoes, sabotage, epidemics, explosions, floods, strikes, lockouts, supply shortages or other labor disputes or difficulties.
FPLES may provide you with manuals, data, or information (collectively, “Documentation”) applicable to the Equipment in FPLES’ possession. Any documents provided hereunder are for informational purposes only, FPLES makes no warranty or representation with regard to the accuracy or completeness of any such documents or information provided by FPLES, and FPLES EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY WITH REGARD TO SUCH DOCUMENTATION.
These Terms and the SurgeShield Program, shall be governed by the laws of the State of Florida. Any suit relating to these Terms, Products, and/or the SurgeShield Program shall be instituted in any state or federal court in Palm Beach County, Florida, and the parties submit to the sole and exclusive personal jurisdiction of such court. BY SIGNING UP FOR THIS PROGRAM, YOU AGREE TO WAIVE ANY RIGHT TO HAVE A TRIAL BY JURY IN RESPECT TO ANY LITIGATION WITH FPLES BASED UPON OR ARISING OUT OF, UNDER, OR IN ANY WAY CONNECTED OR RELATED WITH, THESE TERMS, THE SURGESHIELD PROGRAM, THE PRODUCTS AND/OR THE PERFORMANCE OF SERVICES PROVIDED BY FPLES.
In order to obtain customer service hereunder, FPLES must be contacted 1-800-590-1235 no more than seven (7) business days of discovery of the damaged or nonperforming Service.
. If any provision of these Terms or the application thereof to any person or circumstance shall, to any extent, be invalid or unenforceable, the remainder of these Terms, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each provision of these Terms shall be valid and enforceable to the fullest extent permitted by law.
FPLES retains all ownership of the Equipment and reserves the right to remove the Equipment without notice at any time on or after termination of the Services pursuant to Section 14 (Termination).
FPLES may, in its sole and unrestricted discretion assign, delegate, transfer, subcontract or otherwise dispose of its obligations hereunder to an affiliate or subsidiary, or other third party without notice to you. However, you shall not assign, delegate or otherwise dispose of your obligations hereunder without FPLES’ written consent.
Upon notice to you in any reasonable form, FPLES may terminate these Terms and its provision of the Equipment and/or Services in the event (a) FPLES determines, in its sole discretion, that the Equipment cannot be installed at the Site for whatever reason, whether resulting from technical, safety or otherwise, (b) if any regulatory agency promulgates any rule or order which in effect or application substantially impedes FPLES from fulfilling its obligations hereunder, or materially and adversely affects FPLES’ ability to provide the Products under these Terms, (c) you breach any term or condition contained herein, including without limitation, your obligation to make payment for the Products provided hereunder by the due date of your FPL electric utility bill, or (d) FPLES, for its convenience and in its sole discretion, makes a commercial decision to (i) generally discontinue the Products, or (ii) to discontinue your specific use of the Equipment and/or Services hereunder. You may cancel your order for the Products at anytime upon thirty (30) days written notice to FPLES. You will receive a full refund if you provide FPLES a written request for refund within seven (7) days of your initial receipt of the Services, or of your receipt of any applicable gift or prize to subscribe to such Services, which ever is later. FPLES will process such refund request within 30 days of its receipt of the refund request.
You represent to FPLES that you have the authority to enter into and bind you to these Terms and that you shall bear all costs attributable thereto, and you shall, at your own expense, defend, indemnify and hold FPLES harmless from and against all liability, loss or damage (including attorneys’ fees) assessed against, suffered or incurred by FPLES as a result of an allegation or claim that you did not have such authority.
These Terms are the entire understanding between the parties and supersede any terms in any purchase orders or other documents from you, and supersedes all prior agreements, representations and communications regarding this subject matter. The headings in these Terms are provided for convenience of reference only and shall not affect the construction of the text of these Terms. FPLES may amend these Terms from time to time, but such modifications to the Terms shall be effective upon FPLES delivery of notice to you.